Goods sold are non-refundable. All items are made to order therefore exchanges or returns are not offered for change of mind.
Personalise Jewellery covers the cost of reasonable repairs under normal wear for the first six weeks after purchase. If a piece shows signs of improper care, or is damaged in a way resulting from something other than normal wear, we will repair the piece at cost. An estimate of the repair can be given prior to the repair. Customers are responsible for return shipping costs.
After 6 weeks, we will repair pieces at cost.
Any necessary repair of bespoke pieces will be assessed on a case by case basis.